Ambry Hill Technologies’ Cloud-Based Aviation RFQ and Quote Management Platform VistaQuote Deployed to Enhance Mitchell Aircraft’s Aviation Distribution and Repair Administration Activities

Mitchell Aircraft was founded in 1987 and fittingly popular on the radio at the time was "Nothing's Going to Stop Us Now" by Starship, most of our RFQ’s and Quotes were still sent via the fax machine, and e-mail was just starting to become prevalent in the workplace.

Though the country's taste in music has certainly changed, and e-mail has stepped in to replace our old office appliances, the vast majority of our RFQ’s were still being received and processed over e-mail.    

Technology has always been a key component in Mitchell Aircraft’s ability to service our customers, and though traditional e-mail messaging has served our company well over the past 30 years, we couldn’t help but feel constrained by the shortcoming’s and manual data entry required to manage our day to day sales activity.   

It is a common problem in the aviation industry and one that, historically, each company was left to solve on their own. Thankfully, the folks at Ambry Hill Technologies have created a unique cloud-based solution for resolving this inefficient and costly workflow problem.

Inside VistaSuite, we use the VistaQuote application as our frontend sales platform. Our sales team uses VistaQuote’s web-based and mobile application to automate RFQ gathering, assignment of incoming opportunities and quote responses.

VistaSuite also has a real-time integration with our existing business software making every detail we need to provide a quote to our customers available within a couple of clicks. Additionally, when an RFQ is quoted in VistaQuote, the transaction is simultaneously created inside our existing business system, even when using the mobile app.

Since first going live on the platform in late 2019, we have experienced a significant increase in productivity. Compared to traditional email methods, we now receive all requests from our marketplaces digitally and respond within half the time.

These features, combined with the modern interface and excellent support we receive from the Ambry Hill team, has allowed us to fully integrate the VistaSuite platform into our sales workflow.   

Optimizing our internal processes and level of service to our customers has enabled Mitchell Aircraft to fundamentally modernize our sales team’s efficiency and so far, this year we have processed more than 70,000 RFQs using VistaQuote.